5 Year Product Warranty
We care about your peace of mind.
Bedding
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Proof of Purchase
Please keep proof of your purchase on file OR register your product with us using the insert card provided.
All Oscar Mattresses have a unique ID number recorded & included within the mattress should manufacturing date tracking be required.
How to care for your new mattress
To get the best out of your mattress and ensure optimal performance, please follow our care tips below.
Protecting your mattress
It is recommended that your new mattress be always fitted with a high-quality mattress protector to protect your mattress from stains and soiling. Mattress stains may void your mattress warranty as stains and moisture prematurely age the mattress foam content.
Rotating your mattress
To ensure maximum mattress performance, you should equalize body signatures, which is achieved by rotating your mattress. Rotate your mattress from end to end every 90 days and more regularly for the first three months.
Handling your mattress
Mattresses are bulky, we always recommend two people carry them. However, please note that
the mattress handles serve as a mattress rotation aid, not a mattress transport lifting aid.
Cleaning your mattress
While all our fabrics and foams are treated against mould, mildew and dust mites, we recommend that you vacuum your mattress periodically to help remove any dust mites that may cause allergies. Refer to the warranty and care tag which is attached to your mattress for instructions.
Using a level mattress base
If your new mattress is to be used on a slat base, please be aware of these three important
points.
1. Gaps between slats should not exceed 70mm.
2. Timber slats must be covered to protect the mattress cover from wear, ask your retailer for details.
3. Bed base slats must remain level. This mattress is not to be used with curved slats unless an Oscar Living ‘NoBow’ mattress base board is also used.
Body signature
Your body signature is the impression that your body makes on the surface comfort layers of the
mattress. It is a sign that the mattress is conforming to your body. Please be aware that it can
take up to 30 days, or more, for your body and mattress to adjust to the feel and support of the
new sleep system. A new mattress may feel firmer than you expected during this settling in
period. A body impression of up to 35mm is considered a normal occurrence.
Warranty Timeframes
MATTRESS 5-year warranty on material and workmanship, excluding general wear and tear.
Warranty Terms
• Your Warranty applies from the date of sale (Excluding ex-display and product sold “as-is”)
• All warranty claims must be made with the store of purchase. The store will liaise with Oscar
for warranty claims. Details of a claim is submitted to Oscar and assessed prior to any action
being taken. Oscar will then advise if they will: Repair, replace, refund or make any other
reasonable effort to rectify the issue.
Warranty claims will not be fulfilled under the following circumstances:
• Minor variations in a product which do not affect the product’s intended purpose.
• Faults resulting from improper use as outlined in the usage and care guidelines.
• Faults due to wear and tear.
• Any modification made to an Oscar Living product by the consumer or a third party without
prior written approval from Oscar to the nature and extent of the modification.
• Failure to protect the product from stains and soiling.
Should your product require attention, please get in touch with your authorised dealer.
Materials
Documentation
Product Brochure (PDF | 2.6 MB)
Protect, Care and Warranty
